FAQS
Q: What methods of payment do you accept?
A: Payment methods are shown in the cart when you go to checkout. We accept all major credit cards, Paypal, and ShopPay.
Q: What if I need to modify my order?
A: If you would like to add items to your existing order, please place an additional order.
Q: We do not store your payment information, so we cannot change the order. If you need to cancel your order, please review the Return & Refunds policy page and then contact us.
Q: How do I cancel my order?
A: Due to the fast fulfillment of orders with our supply warehouses, we cannot cancel orders. Please refer to the Return & Refund page and contact us with any concerns.
Q: Do you provide tracking information?
A: Yes, we will send you a tracking number via email once your order ships. If you haven’t received tracking info within 5 days, then please contact us.
Q: I ordered multiple items but only received one. Where is the rest of my order?
A: We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered. If you have not recieved an item after your initial delivery window and you have not gotten a shipping confirmation email, please contact us so we can work to make it right.
A: Payment methods are shown in the cart when you go to checkout. We accept all major credit cards, Paypal, and ShopPay.
Q: What if I need to modify my order?
A: If you would like to add items to your existing order, please place an additional order.
Q: We do not store your payment information, so we cannot change the order. If you need to cancel your order, please review the Return & Refunds policy page and then contact us.
Q: How do I cancel my order?
A: Due to the fast fulfillment of orders with our supply warehouses, we cannot cancel orders. Please refer to the Return & Refund page and contact us with any concerns.
Q: Do you provide tracking information?
A: Yes, we will send you a tracking number via email once your order ships. If you haven’t received tracking info within 5 days, then please contact us.
Q: I ordered multiple items but only received one. Where is the rest of my order?
A: We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered. If you have not recieved an item after your initial delivery window and you have not gotten a shipping confirmation email, please contact us so we can work to make it right.